Generelle spørgsmål
Kan alle spille på 24hPoker?
For at spille på 24hPoker skal du være mindst 18 år gammel. For estiske statsborgere er alderskravet mindst 21 år.
Er det gratis at tilmelde sig?
Ja, det er det. Du kan spille vores casinospil i Fun-versionen (uden indskud og rigtige gevinster) eller i versionen med rigtige penge.
Beskytter I mine personlige oplysninger?
Ja. Vi beskytter dine personlige oplysninger. Vi videresælger aldrig dine oplysninger og kontakter dig, alt efter hvad du har angivet. Vores nyhedsbrev sendes kun til spillere, som har accepteret dette.
Jeg har mistet min adgangskode? Hvad skal jeg gøre?
Gå til Cashier sektionen og klik på linket "Mistet adgangskode".
How can I be sure that the results are really random?
Our casino uses a random number generator to determine the outcome of the games. Our RNG is certified by independent third parties. Please see here TST and SKL our certifications.
Hvad er minimumskravet for indsatser, for at det kan udløse bonus?
Læs "vilkår og betingelser" for den pågældende bonus for at få oplysninger om indsatskrav og bonusberettigede spil.
Hvilken type bonustilbud har I?
Se siden med casinokampagner for at få oplysninger om aktuelle bonusser, turneringer, præmier osv.
Hvordan annullerer jeg et indskud, hvis jeg ombestemmer mig?
Ved spil som f.eks. Blackjack, Roulette, Craps og Baccarat skal du højreklikke på de jetoner, du vil fjerne. I Roulette kan du også klikke på knappen Fjern alle for at fjerne alle dine indskud fra bordet. Ved spilleautomater og videopoker skal du trykke på knappen Til udbetaling for at få pengene i maskinen tilbage på din konto. Hvis nogle penge forbliver i maskinen, vil de blive krediteret din konto, når du forlader spillet.
Hvor kan jeg finde instruktioner til de forskellige spil?
Vores casino indeholder et indbygget hjælpeafsnit. Klik på hjælpeknappen i casinolobbyen for at få de samlede instruktioner til alle spillene – du kan også bruge hjælpefunktionen, mens du spiller! Du kan også se disse oplysninger på vores side med regler og betingelser.
Tekniske spørgsmål
Skal jeg tillade cookies?
Ja. For at kunne skille dig ud fra de andre spillere, der er logget på, bruger vi en cookie, som gemmes i din browser under dit besøg på 24hPoker.
Hvilken hardware har jeg brug for?
Da casinoet bruger Java, kan det køres fra enhver computer. Casinoet er optimeret til en skærmopløsning på 1024x768 eller højere. Et lydkort løfter spiloplevelsen, men er ikke nødvendig.
Hvad sker der, hvis et spil bliver afbrudt inden det er færdigt, for eksempel, hvis min internetforbindelse bryder ned?
Næste gang du logger på casinoet og spiller dette spil, fortsætter det akkurat på samme sted, du efterlod det. Hvis spillet var færdigt, men du så aldrig resultatet, kan du forespørge om resultatet fra support.
Når jeg går til en spilside, fortsætter terningen med at spinne. Hvorfor kommer spillet ikke frem?
Du har en browser, der ikke understøtter siden eller du har slået JavaScript fra. En Java fejl kan have stoppet spillet da det startede op.
Hvordan tømmer jeg browserens cache?
Hver browser har sin egen måde at tømme cachen på, og nogle har forskellige navne for det. Internet Explorer kalder det "mappen Midlertidige internetfiler". Der ligger oplysninger om, hvordan man tømmer cachen på nogle af de mest populære browsere.
Internet Explorer 6.0: Start Explorer
Vælg "Funktioner" i menuen.
Vælg "Internetindstillinger".
Vælg "Generelt" under undermenuen i det nye vindue, der åbnes.
Klik på "Slet filer" under "Midlertidige internetfiler".
Marker "Slet alt offlineindhold"
Klik på knappen "OK".
Luk alle dine Internet Explorer-browsere ned, og åbn en ny. Hvis du vil have oplysninger om andre versioner af IE og andre browsere, skal du se deres respektive hjælpeafsnit.
Fungerer casinoet med AOL?
Ja, casinoet fungerer med AOL 4.0 eller højere.
Jeg har ikke Java. Hvordan får jeg det?
Hvis du ikke har Java installeret i din browser, download og installer Java pluginet fra SUN.
Jeg har ikke Flash. Hvordan får jeg det?
Hvis du ikke har installeret Flash i din browser, skal du hente og installere Flash Player fra Adobe.
Jeg har allerede loaded spillet, men det forsøger at loade igen.
Nogle gange foretages der nogle ændringer til spillet for at gøre det mere brugvervenligt, hurtigere, mere robust osv. Disse ændringer loades automatisk, hvis du svarer "Ja" til dialogen.
Spillet "Fryser" eller der vises en fejlmeddelelse. Casinoet ser mærkeligt ud og jeg får fejl, når jeg navigerer rundt i casinoet. Hvad skal jeg gøre?
Det kan skyldes en række årsager. For eksempel:
- Din internet adgang blev afbrudt. - Prøv at gå til casinolobbyen og tilbage til spillet igen.
- Du har "for gamle" filer i din browser cahce. Tøm cacheen.
- Du blev "timed out" fra casinoet. Du skal logge på igen.
- Et problem i din browser. Luk dit browservindue og start det op igen. Internet Explorers Java har et hukkommelsessvigt, der foresager, at den bliver langsommere og i nogle tilfælde helt stopper med at fungere efter langvarige spil. Den bedste måde at håndtere dette på, er at installere SUNs Java.
Et problem med din computer. Reboot computeren. Dette skulle kun være nødvendigt, hvis der et et alvorligt problem med din computer.
Casino 2 FAQ
Can I play the games for free?
We offer all of our games for you to preview and play for free.
Are you licenced / How do I know you're trustworthy?
We hold an Online Gambling Licence. We are regulated by the Alderney Gambling Control Commission to ensure the utmost security and fairness.
Are my details safe on your site?
We recognise that online security is an area of vital importance for all our customers. 128-bit SSL Encryption software is used on each page of our payment system, meaning your details are safe and secure.
What is Flash?
Adobe Flash is a piece of software that should already be installed in your browser. For the technical amongst you, it’s designed to deliver low-bandwidth animations and presentations through your Internet browser. Adobe Flash Player displays Web application front-ends, high-impact website user interfaces, interactive online advertising, and short-form to long-form animation. For more information, please see Adobe Flash.
What kind of computer do I need?
We support the following:
- Browsers:
- IE 6.0 and up
- Firefox 1.5 and up
- Plugins:
- Operating Systems:
- Windows 2000
- WinXP
- XP Pro
- Hardware Minimum:
- Pentium III
- Most AMD processors
- 600 MHz
- 80 MB Physical Memory
Technical
I’m receiving an error when trying to launch a game?
Please contact us at support@24hpoker.com and provide as much information about the problem you are experiencing:
- When did the problem occur (Date and Time)?
- Details of the Error Message and any error code
- What steps did you take when experiencing the error?
- Is the error still occurring or was it a one off?
Are there any system requirements to play the games?
Our site is optimised for all the major Browser versions such as Mozilla Firefox (1.5 and above) and Internet Explorer (Version 6.0 and above.) Our site is compatible with Operating Systems Windows 2000 and XP and you will need to be accessing the site on at least a 56Kbps modem. Adobe Flash 6 or above is a system requirement as well. The Adobe Flash Plug-in is preinstalled in most browsers, and is a standard feature on all new and future released Browsers & Operating Systems. It is supported by all the major computer companies and software suppliers.
What is Flash?
Adobe Flash is a piece of software that should already be installed in your browser. For the technical amongst you, it’s designed to deliver low-bandwidth animations and presentations through your Internet browser. Adobe Flash Player displays Web application front-ends, high-impact website user interfaces, interactive online advertising, and short-form to long-form animation. For more information, please see Adobe Flash.
Why do I need Flash?
We understand the need to make your online gaming experience as quick and hassle-free as possible. All the games you see on our site utilise Adobe Flash technology. The main benefit to you is the avoidance of having to download any specific gaming software. This 'download' requirement usually involves large files and subsequently lengthy download times.
I am having trouble installing Flash - what should I do?
Errors of this nature are rare, and varied. As such, we advise you to visit Adobe Flash and search for the most relevant answer to your problem.
What connection speed do I need?
We have designed our site to be as easy and accessible as possible. Therefore, your connection speed should not restrict the use of the site. However, we do recommend that for optimum playing performance you should consider using a connection equivalent to a 56k modem or higher.
Is there a particular monitor setting?
The site is optimised for minimum Browser Window Settings of 800 x 600. Also, Adobe Flash is vector-based animation technology, which means that it will automatically re-size according to your current browser window settings.
What if I am disconnected during a game?
Unfortunately we cannot prevent this, but we can assure you that any transactions made by you before you were disconnected, and registered on our systems, will be honoured.
If you have placed a stake on a game but have not hit the ‘Play’ button when you are disconnected, the game will never take place. Simply place your stake again on the game.
If you have placed a stake and have hit the 'Play' button when you are disconnected, the game will still run and the bet will stand. You will be able to view the outcome of your game by reloading the game where the last result will be shown. You can also view the result in 'My Account' under your 'Account History'.
What are cookies?
Cookies are small data files that are written to your hard drive by some websites when you view them in your browser. These data files contain information the site can use to track such things as lists of pages you've visited, and the date when you last looked at a certain page.
Why do we have them?
Cookies allow us to identify you and optimise the site specifically for you, offering the best possible service with maximum effect. Most Web Browsers automatically accept cookies, but you can disable this function to prevent cookie storage. You should be able to access freeplay, even if you have selected to disable the cookie function. For more information on cookies and our usage of them please see our Privacy Policy.
Why do I need to have my cookies enabled?
In order for you to receive the best possible experience in our online environment, we recommend that cookies are enabled on your machine.
I am having problems accessing the site from behind a firewall
If you are experiencing problems of this nature, please contact your System Administrator. Our team will not be able to assist you with problems of this nature.
Games
What games can I play?
We do add new games all the time, so stay tuned!
What are the minimum and maximum stakes?
We offer a wide variety of minimum and maximum stakes in order to cater to our customer’s requirements. We’ve tried to provide the smallest minimum stakes possible, often as low as 1p, but the minimum and maximum stakes vary depending on the game you are playing. Please see the Game Help of each game for details.
Am I eligible to play?
To play on our site you must be 18 years of age or over and cannot reside in any illegal gambling jurisdiction. Please remember that gambling laws differ depending on where you live and it is your responsibility to comply with the gambling laws in your country.
How do you test the games?
To ensure that all our games are secure and robust we have spent considerable time with a number of independent 3rd parties undertaking detailed test procedures. A certified and approved auditor tests the site thoroughly. Details of the regulations required by the Alderney Gambling Control Commission may be found by visiting Alderney. We hope that this continual testing process will give sufficient comfort to our members.
How do I know the games are fair?
Our site only offers games that give genuinely random outcomes. The randomness of the games is thoroughly tested by our third party software testing experts before they are released for play.
How do I know the numbers are randomly generated?
Under our Alderney Online Gambling Licence our site only offers games that give truly random outcomes. In other words, 24hPoker has no influence on the outcome of any one play of any one game.
General
I have a complaint!
It is our aim to answer any questions you have, and to resolve any problems you may encounter on our site. We want you to enjoy your time with 24hPoker. Please see the Contact US page for all of our contact details.
Do I have to download software to play?
If you want to play casino games only, we've designed our site to make game play as fun and easy as possible. Where most other Casinos require you to download lengthy and cumbersome software, we've designed all of our games in Flash animation which can be played directly online through your browser.
Account
Buy-Ins
Why do I have to buy-in to a game?
We have designed our system to allow players to buy into games for a specified amount. This allows you control over how much you transfer into our games and allows you to retain funds in your account balance to use for other games offered
How do I buy into a game?
Buying into a game is easy. Simply click on the game you wish to play and the game will load in a separate pop up window. When prompted for a buy-in amount either type the value of the funds that you would like to transfer to the game, or use the slide bar to specify the amount and click ‘buy-in’. Your requested amount will appear in the account balance within the game.
*Please ensure you have sufficient funds available in your 24hPoker account to cover your transfer request.
How are my funds transferred back to my account?
As soon as you close the game you are playing, any remaining funds will be automatically transferred back to your 24hPoker account.
My funds are missing after playing a game.
Please check to ensure that your game window has closed and not just minimized on your computer. If you have closed the game window or it has been closed your funds will have been returned to your account balance.
If you believe that funds have not been returned to your 24hPoker account, please Contact US at support@24hpoker.com.